Lime Crime Reviews

The customer service is atrocious. I’ve used this brand for a few years and never really had any issues. Some of the colors are more pigmented than others, and obviously you have to shop in your hair category. I had almost platinum hair in the front so decided to get a hair tint, mainly to cool it and tone it with the oyster tint. It was supposed to be a purple/gray hue. It didn’t do anything to some of my hair and turned other parts green. When I politely reached out to customer service via email I didn’t get a reply. When I used the chat on the website I was asked 800 questions initially, then didn’t get a reply until hours later. Then the woman kept asking if my hair was bleached professionally, and it would have to be very bleached for that color to work. I would guarantee half the people using this brand don’t get their hair professionally dyed, hence the fact they are using your products in the first place. Even after explaining twice that I’ve been doing my own hair using their products for years, no reply to my actual request. I just wanted a replacement in a different shade. They need to work on their customer service, and remember your products are catered to DIY people not hair salons.

I’ve used lime crime for years and always been pleased with there hair dyes they’ve been the best to get extremely bright colours and always left you’re hair feeling amazing. BUT!! With using lime crime product for years I thought I’d try there bleach kit, NEVER EVER! Again!! It absolutely burnt my hair and my hair has been falling out in chunks ! I’m absolutely devastated and the hair that was left it’s all different colours , I had no choice to put the colour on there’s no way could bleach anymore after the state it left my hair in . My colour is now patchy as hell with loads different shades in because the bleach doesn’t lift properly, the only thing it will lift is you’re hair clean of you’re head ! Absolutely devastated and gutted I should of just stuck to the usual bleach kit I use.

I heard AMAZING things about the Unicorn Hair products. Bought the bleach kit and the dye and spent more than I've ever spent on at hone hair dye. That ish cost me $40. Got home. Begin bleaching. 30 minutes in my hair is starting to fall apart. Whatever. I kind of expect that because, well, bleach is bad. Wash it out. Condition. Leave it alone for the night. My hair is looking goofy. Splotches of red and black and orange everywhere. Whatever. Then the blue gunk in the jar I put over it does nothing. Left it in for 50 minutes. The ends are kind of bluish purple. The rest is not. This is worse than SPLAT. I'm livid.

I don't think I will be ordering from lime crime again. My order has been sitting in Vegas for a week. Shipping estimates show 4-8 days..it's been 9...and the package hasn't even been given to the USPS yet. Stop using 3rd party shipping!
I'll just order from Sally's they are more reliable.

The person below me got their package in 2 weeks and lives in the UK, maybe I should move there. I live in the U.S. and tomorrow will make two weeks since I ordered. No package. I emailed them to find out what was going on---its on the way. So is the second coming. Maybe he'll bring my lipstick with him. thumbs down.

I was a bit sceptical of buying from their website seeing some of the reviews, but then I noticed most negative reviews were from at least 2 years ago and decided it was worth the risk considering the amazing Black Friday sale they had.. I’m so glad I did!!
My order was delivered in just over 2 weeks to the UK, not bad at all considering the Black Friday/xmas delays. It was shipped promptly and I had a full tracking throughout its way.
My new lipsticks arrived in a cute little box and I couldn’t be happier!
I will definitely order from them directly from now on, it’s cheaper and they have so many shades that I couldn’t find in the UK.

I love LC, it's my favorite brand of cosmetics. I ordered from LC many times and I had a problem only once, not even because of their mistake (error of our post office). Nevertheless, immediately after contacting the store, they sent me the package again. I do not follow the pictures on their site, but on the IG from other customers. Since I got used to the durability and quality of their eye shadows and brushes, I have not used any from other brands.

Lime Crime canceled a $60 order, but only after receiving my credit card number, address and phone number.
They're in the data collection business and sell your information to other companies.
I should have read reviews before buying. Had I done this, I would have seen their tumultuous past of exposing clients' data. They've been hacked so many times. Between their lax security with my credit card and their open willingness to sell my information to the highest bidder, I regret ever attempting to do business with them.

My favorite company for eye shadow by far. I follow them for new pallet drops all the time. Their lipsticks are okay, nothing to go crazy for given the price, the eyebrow gel is okay but the redhead color is too bright and looks a bit unnatural. Buuuut, the pallets are very pigmented and my absolute go to. Some of the shimmery, pearlescent eyeshadows don't pack quite as much of a punch but I recommend these pallets wholeheartedly.

I ordered online in the sales, and have had a few issues, but Lime Crime customer service have been super quick at sorting them. One parcel went missing with the UK courier, they promptly sent a replacement, one item had been missed when they packed, which they sent out the day after I let them know. Quick response to emails, and fab products :)